Frequently Asked Questions
Everything you need to know
Shipping is always free. Orders are processed within 1 to 3 business days. Once dispatched, delivery takes 5 to 10 business days within Europe, 8 to 14 business days to the US and Canada, and 8 to 15 business days for the rest of the world. A tracking number is sent automatically once your order leaves our warehouse.
Yes. As soon as your order is dispatched you will receive a confirmation email with your tracking number. You can also track your order anytime at zoutestudio.com/pages/track-your-order.
Yes. Every Zoute Studio order ships free, worldwide. No minimums, no exceptions.
If your tracking shows no movement for more than 10 business days, contact us at hello@zoutestudio.com and we will investigate and resolve the issue for you.
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Contact us first at hello@zoutestudio.com before sending anything back.
Email us at hello@zoutestudio.com with your order number and reason for return. Never send a parcel to any address without receiving written instructions from us first. We will respond within 48 hours with next steps.
Once your return is received and inspected, we will notify you by email. Approved refunds are processed within 5 to 7 business days to your original payment method.
Contact us within 48 hours of delivery at hello@zoutestudio.com with photos of the item. We will arrange a replacement or full refund at no cost to you.
Our pieces are designed for a relaxed, modern fit and run true to size. Precise measurements are listed on every product page so you know exactly what you are getting before you order.
Each piece is crafted from carefully selected materials. Care instructions are listed on every product page and on the garment label. Following them ensures your piece stays looking exactly as it should.
We work with premium natural fabrics including linen, cotton, and suede. Each product page lists the exact composition so you always know what you are buying.
100% secure. Our checkout uses industry-standard SSL encryption. We accept all major credit cards, Apple Pay, Google Pay, and other local payment methods at checkout.
Yes. Enter your discount code at checkout. Only one code can be applied per order. New subscribers receive 10% off their first order via the welcome email.
Reach us anytime at hello@zoutestudio.com. We respond within 48 hours, typically faster.
